At Clannovacat, we are committed to providing transparent and efficient shipping services to our customers. This Shipping Policy outlines the terms and conditions related to the processing, handling, and delivery of your orders.

1. Order Processing and Handling Time

  • Processing Time: All orders are processed within 2-3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Methods and Delivery Times

  • Transit time: 5-7 business days.
  • Estimated delivery time 7-10 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs processing or carrier delays.

3. Shipping Rates

Shipping charges are calculated based on the destination and weight of the package:

  • Flat rate of $6.49.

The exact shipping cost will be displayed at checkout after you enter your shipping address.

4. Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). You can use this information to monitor the status of your delivery.

5. International Shipping and Customs

We ship worldwide. Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.

6. Shipping Restrictions

Currently, we do not ship to P.O. boxes or APO/FPO addresses. Additionally, we do not offer shipment to multiple addresses for a single order. If you require delivery to multiple locations, please place separate orders for each address.

7. Delivery Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as natural disasters, pandemics, or carrier delays may affect delivery schedules. We will notify you promptly if there are significant delays with your order.

8. Contact Information

If you have any questions or concerns regarding your shipment, please contact our customer support team:

Winter Springs 168, LLC

Email us: sv@clannovacat.com

Chat with us: Live chat support available

Call us: +1 (754) 207-6448

Working time: 9:00 AM – 5:00 PM (EST), Mon – Fri

We are dedicated to ensuring a smooth and satisfactory shopping experience and will assist you promptly with any shipping inquiries.