At Clannovacat, we prioritize customer satisfaction and stand behind the quality of our handbags. If you are not completely satisfied with your purchase, you may request a refund under the following conditions:
1. Eligibility for Refund
- Items must be returned within 30 days of delivery.
- The product must be unused, in its original packaging, and with all tags attached.
- Proof of purchase (receipt or order confirmation) is required.
- Items marked as final sale, clearance, or personalized products are not eligible for a refund.
2. Refund Process
- To request a refund, please contact our customer service at sv@clannovacat.com with your order number and reason for return.
- Once your request is approved, we will provide a return shipping label (if applicable).
- Upon receiving and inspecting the item, we will notify you about the refund approval status.
3. Refund Method
- Approved refunds will be processed within 7 days to the original payment method.
- Shipping fees (if applicable) are non-refundable.
- If you received a defective or incorrect item, we will cover the return shipping cost.
4. Exchanges
- We offer exchanges for defective or incorrect items only. If you wish to exchange an item, please contact us within 12-hour of receiving your order.
5. Late or Missing Refunds
- If you haven’t received your refund after the stated period, please check with your bank or payment provider.
- If the issue persists, contact us at sv@clannovacat.com for further assistance.
We are committed to ensuring a smooth and hassle-free refund process. If you have any questions, feel free to reach out to our support team.
Contact us: sv@clannovacat.com or +1 (754) 207-6448