1. Orders & Payments
How do I place an order?
To place an order, simply browse our website, select the handbag you love, add it to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to modify or cancel an order, please contact our support team within 12 hours of purchase.
2. Shipping & Delivery
Do you offer worldwide shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on the destination.
How long does shipping take?
Standard shipping takes 2-3 business days, while express shipping takes 5-7 business days. Please refer to our Shipping Policy for more details.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email, which you can use to track your shipment.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition for a full refund or exchange.
How do I initiate a return?
To start a return, contact our support team with your order details. We will provide you with instructions on how to return your item.
When will I receive my refund?
Refunds are processed within 7 days after we receive your returned item.
4. Product Information
Are your handbags made from genuine leather?
Yes, we use high-quality materials, including genuine leather and premium vegan alternatives.
How do I care for my handbag?
To maintain your handbag, avoid prolonged exposure to direct sunlight, keep it away from water, and clean it with a soft cloth.
5. Customer Support
How can I contact customer support?
You can reach us via email at sv@clannovacat.com or through our Contact Us page. Our support team is available 9:00 AM – 5:00 PM (EST), Mon – Fri.
Do you offer a warranty on your handbags?
Yes, all our handbags come with a one-year warranty against manufacturing defects.
If you have any other questions, feel free to contact us. We’re happy to help!