1. Order Modification and Cancellation

We understand that circumstances may change, and you might need to adjust or cancel your order. Our policy allows for the following:

  • Time Frame: You have the right to modify or cancel your order within 6 hours of placing it.
  • Processing: After this 12-hour window, orders are processed and sent to our carrier, making modifications or cancellations no longer feasible.

2. Steps to Modify or Cancel Your Order

To request a modification or cancellation, please follow these steps:

  • Information Needed: Prepare your order email, order number (found in your confirmation email), and specific details of your request.
  • Contact Us: Send an email with the subject line [Modify/Cancel Order + Your Order Number] to sv@clannovacat.com.

3. Refund Process

Upon receiving your request:

  • Response Time: We will respond within 1 business day to confirm if your request has been approved.
  • Refund Timing: Approved refunds will be processed within 7 days, reflecting the value of the canceled or modified portion of your order.

We strive to provide exceptional customer service and will do our best to accommodate your needs within the parameters of our policy.