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Return to shopOrders & Processing
Q: How long does it take to process my order?
A: All orders are processed within 2 – 3 business days. Once your order is ready, you will receive a confirmation email with tracking information.
Q: Can I cancel or modify my order after placing it?
A: Yes – you can cancel or make changes to your order within 12 hours of placing it. After this window, the order may already be in progress and cannot be changed.
Q: Can I check the status of my order?
A: Yes. Once your order ships, you will receive an email with tracking information so you can follow its progress until delivery.
Shipping & Delivery
Q: Do you ship internationally?
A: No. At this time, we only ship within the United States.
Q: How much does shipping cost?
A: We offer flat-rate shipping of $6.99 on all orders, regardless of size or quantity.
Q: When will I receive my order?
A: After processing (2 – 3 business days), orders typically arrive within 7 – 9 business days. Delivery times may vary based on your location and seasonal demand.
Q: Do you ship on weekends or holidays?
A: No, we only process and ship orders Monday through Friday. We do not ship on weekends or U.S. public holidays.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, as long as the item is unused, unassembled, and in original packaging. See our Refund and Returns Policy for full details.
Q: What if my item arrives damaged or defective?
A: If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will review your case and arrange a replacement or refund.
Q: How do I start a return?
A: Email us at support@clannovacat.com with your order number, reason for return, and clear photos (if applicable). Our team will guide you through the return process.
Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Is it safe to pay online at Clannovacat?
A: Yes. Our website uses secure encryption and PCI-compliant payment gateways to ensure your personal and financial data is protected.
Q: Can I use more than one payment method?
A: Currently, we only support one payment method per transaction.
Products & Inventory
Q: Are the colors of the products accurate?
A: We make every effort to display colors as accurately as possible. However, screen settings and lighting may cause slight variations.
Q: Will an item be back in stock?
A: If an item is out of stock, we may restock it soon. You can sign up for restock notifications on the product page or contact us for updates.
Other Questions
Q: How can I contact customer support?
A: You can email us at support@clannovacat.com. We typically respond within 24 business hours.
Q: Do you offer gift cards?
A: Not at this time, but we’re working on it! Follow us on social media or subscribe to our newsletter for updates.
Q: Do you offer interior styling or decor advice?
A: While we don’t currently offer design consultations, we share regular tips and inspiration on our blog and Instagram page.
Still have questions?
We’re here to help – reach out anytime at support@clannovacat.com.